Privacy policy

Who we are

Geelong Tree Care publishes this site. The work itself is done by a local tree contractor, not by us. We answer enquiries and put you in touch.

Everything below describes what happens to the details you give us, in the order it happens.

Our ABN is 13 220 178 522.

What we collect

The quote form asks for your name, your phone number, your suburb, a short description of the job and your email address, if you give one.

When you send the form, the site also records which page you sent the form from, the address of the page that sent you here, the kind of browser you used, the country your connection resolves to, a one way scrambled version of your network address, the exact wording of the consent line you agreed to and the result of our automatic spam checks. The scrambled version of your network address cannot be turned back into the real one; it is there so we can tell a person from a machine filling in the form.

If you ring 0495 095 993, the call is connected through Twilio, which logs the number you are calling from and the time and length of the call. If your phone hides your number, the log does not show it. The call itself is not recorded.

Who else sees this

Apart from the services named below that store and deliver it for us, one business other than us sees your enquiry: the local tree contractor we arrange this work with. It is passed to them and they call you back to discuss the work. An enquiry our spam checks hold back is not passed on straight away: it is passed on only if we look at it and find it is real. If you have not heard back, ring 0495 095 993.

The local tree contractor we arrange this work with pays us a fee for the introduction. We would rather you knew that from this page than worked it out later.

That is the end of the list. We do not sell your details, we do not market to you, and we do not pass them to anyone else.

Your consent

You give it by sending the form. There is no pre-ticked box.

You can withdraw it at any time by contacting us on the details at the bottom of this page, and we will delete what we hold. Contact the local tree contractor we arrange this work with separately if you want their copy gone too, because once the enquiry is passed on it is theirs.

If you do not want the enquiry passed on, the form is not for you.

Getting a copy or a correction

A copy of what we hold, a correction to it, or its deletion: all three are a message to the contact at the bottom of this page.

We do not charge for any of them and we do not make you explain yourself.

Where it is kept

Enquiries are stored in a database run by Cloudflare. Only the people who need it to deal with your enquiry can get at it.

Cloudflare runs its network across many countries and we cannot promise your enquiry sits on a server in Australia. A phone call does not avoid that: calls to 0495 095 993 are connected through Twilio, a company in the United States.

To tell us an enquiry has arrived, the site sends us an email through Resend, and only an email. That company is in the United States, so your details pass through its systems there on the way to us. The email then sits in our email account with Google, a company in the United States.

How long it stays

An enquiry lives for 12 months and is then deleted, including one our spam checks held back.

So is the email we were sent about it.

If you want it gone before that, say so and it goes. No reason needed.

Either way, a deleted enquiry lingers for a while in backups and logs. Cloudflare keeps a backup of the database for 7 days and Resend keeps its email log for 30 days. Twilio keeps its own records of calls, under its own policy.

Complaints

Start with us. Ring 0495 095 993. You will get an answer in writing, normally inside a month.

If that answer is not good enough, take it to the Office of the Australian Information Commissioner, which handles privacy complaints about businesses in Australia. Our agreement is not required.

Changes to this page

If what we do with your details changes, this page changes with it and the date at the top moves. The consent wording you agreed to when you sent an enquiry is stored with that enquiry, so it does not move underneath you.